To ensure full transparency, we would like to provide you with essential information regarding customs procedures. Depending on the nature of your order and your place of residence, your package may go through customs clearance. The following section details this process and important points to keep in mind.
Please note that we have no control over customs procedures, which means we are unable to include customs duties or taxes on your invoices.
As the buyer, it is your responsibility to pay any fees such as taxes, customs duties, or other charges imposed by your country’s customs on your shipment. More details about this are available below. Please note that we cannot lower the declared values on customs forms, as this would be illegal.
As the buyer, you must also ensure that the items we ship comply with your country’s laws and can be legally imported. This responsibility rests entirely with you and is at your own risk.
If you encounter any customs-related issues and are unsure of how to proceed, please feel free to contact us. We will do our best to assist you as much as possible.
Procedure in Case of Customs Seizure of Your Order
If your package is held by customs, you may be contacted by mail or email by the customs authorities. They will inform you of the steps to take for clearance. If you have any questions about this, please do not hesitate to contact us.